Job Description
WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico
Manager, Support Operations
An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
**Basic Qualifications**:
- Bachelor’s degree or equivalent
- Intermediate-Advanced English fluency
- At least 2 years of experience in managing IT projects or operations teams
- At least 3 years of Technical Operations experience
- At least 3 years of experience in People Management<...
Manager, Support Operations
An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
**Basic Qualifications**:
- Bachelor’s degree or equivalent
- Intermediate-Advanced English fluency
- At least 2 years of experience in managing IT projects or operations teams
- At least 3 years of Technical Operations experience
- At least 3 years of experience in People Management<...
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