Job Description
Oversee Avetta's Supplier Support operations as a Manager, focusing on optimizing customer experiences and team performance in a hybrid environment. You will drive strategic initiatives to elevate support quality.
In this key role, the Manager of Supplier Support will lead both internal teams and external partners to deliver outstanding service via various communication channels. Your strategic vision will focus on driving process improvements and leveraging data insights to enhance response times and customer satisfaction. Collaborate effectively with diverse teams to ensure alignment with Avetta's wider business objectives.
Key Responsibilities:
• Direct leadership for Vetify Supplier Support operations
• Manage and develop frontline teams and BPO partnerships
• Enhance case management for efficient supplier inquiry resolution
• Foster a culture of continuous improvement and accountability
• Monitor performance metrics and drive action for improvement
Requirem...
In this key role, the Manager of Supplier Support will lead both internal teams and external partners to deliver outstanding service via various communication channels. Your strategic vision will focus on driving process improvements and leveraging data insights to enhance response times and customer satisfaction. Collaborate effectively with diverse teams to ensure alignment with Avetta's wider business objectives.
Key Responsibilities:
• Direct leadership for Vetify Supplier Support operations
• Manage and develop frontline teams and BPO partnerships
• Enhance case management for efficient supplier inquiry resolution
• Foster a culture of continuous improvement and accountability
• Monitor performance metrics and drive action for improvement
Requirem...
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