Manager, Software Engineering – Support Services (Toronto)

The Opportunity

Neilson Financial Services is seeking an experienced, people-focused Manager, Software Engineering (Support Services) to lead our global Support Services organisation. This role is responsible for the strategy, delivery, and continuous improvement of end-user support across the company, including Helpdesk Operations, Endpoint Support, Endpoint Security, Device Management, Incident Management, Patch Management, Vendor Management, Knowledge Management, and Support Automation.

You will directly manage regional Support Services teams in Canada, the UK, and Australia, while providing functional leadership and oversight to additional support contributors across the US, Ireland, and Vietnam. You’ll ensure consistent service delivery, secure and compliant endpoint configurations, and fast, high-quality support experiences for employees worldwide.

This is a high-impact leadership role requiring operational excellence, technical depth, stro...