Manager, Software Engineering

JOB SUMMARY:

This role leads a team of software engineers responsible for designing, developing, and operating T-Mobiles ServiceNow platform which includes ITSM, CSM, ITOM, CMDB, HRSD, FSM, and enterprise integrations. The manager oversees delivery of scalable, secure, and highly available ServiceNow solutions that support IT operations, customer service, employee experience, and field operations. This position partners with product, SRE, architecture, and business stakeholders to define technical strategy, prioritize demand, and ensure platform reliability and automation. Success is measured by delivery outcomes, platform stability, operational efficiency, and effective people leadership. The role directly impacts T-Mobiles ability to deliver reliable, simple, and trusted services to customers and employees.

MAIN RESPONSIBILITIES:

• Essential job duties that are crucial to the performance of the role. Percentages approxima...