Job Description
About Gartner:
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyse and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. - Visit www.gartner.comto learn more.
About this role:
The RDS Manager role is an associate facing role, focused on service delivery, 24x7 escalating handling and operational leadership. This role is accountable for ensuring high availability, security, optimal user experience and team management. This position is responsible for exceptional technical services delivery to our associates. Key responsibilities would involve handling and managing escalations from the associates and work towards process deficiencies or improvements when i...
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