Manager - Social Listening & Insights

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables To anticipate, analyze and shape stakeholder narratives and reputation outcomes across the Mahindra Group through strategic intelligence, social listening and digital reputation management. In an increasingly dynamic narrative ecosystem, the role will serve as the custodian of the Group's reputation intelligence framework, leveraging social listening, insights and online reputation management (ORM) to enable proactive reputation management, strategic decision-making and risk mitigation across Group businesses. Key Responsibilities Drive the enterprise governance framework for social listening, reputation intelligence and ORM through the Group's centralized Sprinklr ecosystem. Identify emerging narratives, stakeholder sentiment shifts, reputation risks and opportunities through predictive listening and digital intelligence. Generate strategic insights, executive dashboards, reports and actionabl...