Manager, Service Management & Infrastructure Services

• Lead major IT uplift programs

About Our Client

This public sector organisation plays a significant role in safeguarding the environment and supporting the community in Carlton and beyond. As a medium-sized entity, it is focused on fostering innovation and ensuring operational excellence in its technology department.

Job Description

• Lead the service management and infrastructure function, covering team leadership, planning, vendor oversight and performance management.
• Oversee key ITSM processes including incident, change, problem, configuration and asset management.
• Act as Major Incident Manager and ensure strong governance over all technical changes.
• Manage performance of suppliers delivering end‑user, workplace and infrastructure services.
• Drive platform roadmaps, technology upgrades and replacement of end‑of‑life systems.
• Ensure platform compliance, risk reductio...