Manager Service HO

Job Summary / Purpose Of Position
Responsible for Service Manager

Role And Responsibilities
In charge for field service support in collaboration with the field managers, Service Business, warranty administration, Inventory planning for warranty to ensure the customer satisfaction, support for the Customer Service staff and operational assistance to Head of Customer Service.
Organization level:

• Position : Manager Service HO
• The employee reports to : Head of Customer Service
  
  

Responsibilities/Duties:
Operational assistance to the Head of Customer Service.
Act as a strong link between Customer Service & Sales Department.
Ensure Customer Satisfaction to a very high level.
Ensuring Caring, developing and winning back of lasting customer relationships.
Ensure warranty recoveries thru the warranty team.
Generate ideas and implement them to generate the s...