Manager, Service Desk Projects and Audit

Description

Reporting to the Director, Global Service Desk, the Manager, Service Desk Projects, and Audit has overall responsibility for the projects and initiatives requiring Service Desk support. This includes but is not limited to onboarding of new entities, system upgrades and updates, effectiveness of processes and tools related to the onboarding and or upgrades and updates. Timely project delivery, continuous optimization and improvement are key to success in this role.

This role is also responsible for project and initiative hand-off, reporting and documentation to meet the growing resource demand and better utilization of Service Desk resources an tools.

The Manager, Service Desk Projects, and Audit will work with internal and external business partners to support all locations where there is a prioritized project or initiative and provide reporting and solutions that meet the needs of businesses and end-users.

The success...