Job Description

Job Description

Job Summary:

This leadership role is a key position within the IT organization, responsible for owning and overseeing the operations and performance of the Global Service Desk (GSD) at Talabat. The Manager – Service Desk ensures timely, high-quality, efficient, and practical technical support to all users across various locations, markets, and time zones.

The role acts as a bridge between senior management and frontline engineers, driving operational excellence and continuous improvement in end-user support. The leader is required to possess exceptional communication, technical, and problem-solving skills to ensure consistent adherence to ITIL and industry-standard service management principles.

Key Responsibilities:

1. Operational & Service Leadership

  • Own the performance, maturity, and day-to-day operations of the Service Desk function.

  • Develop, implement, and ensure adherence to se...

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