Job Description
Service Delivery Manager
TTEC is seeking a seasoned Service Delivery Manager to join our Customer Care team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you - our next Service Delivery Manager - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal
What You'll Be Doing
Work daily to improve processes and performance that enhance bottom line results. Manage to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment
What You'll Bring To Us
- Ensure 100% delivery of all contractual and quality service goals, service level attaining revenue targets, bonus, and avoiding penalties.
- Manage day‐to‐day operations and deliverables.
Improve the key success metrics associated with goals. These include:
Ready to Apply?
Take the next step in your AI career. Submit your application to TTEC today.
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