Job Description

At SMS Equipment the Manager, Service Business & Process plays a crucial role in supporting operational efficiency, consistent service delivery, and profitability across multiple branch service departments in Canada. This position provides influence, coaching, and process expertise while partnering with front-line teams across multiple regions to support standardized, high-quality service delivery.

Location: Acheson, AB
Work Arrangement: Hybrid – providing the flexibility to work remotely for a portion of the week.
Schedule: Monday to Friday.
Travel: Approximately 15-20% travel (annually) across Canada, based on business need and Company goals.


What You’ll Do


Service Business Process Leadership

  • Lead continuous improvement of service department processes, tools, and procedures to drive efficiency and consistency

  • Develop, maintain, and govern service job codes, flat rates, and support...

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