Manager, Scalable Renewals (Santiago)

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. PagerDuty is seeking an experienced Manager, Scalable Renewals to lead our Renewal Managers and drive customer retention excellence across our long‑tail, high‑volume portfolio. In this role, you will oversee the subscription renewal process for a diverse set of customers, guiding the development and execution of tailored renewal strategies that maximize contract value and optimize the overall efficiency of our renewals process.

Key Responsibilities

• Renewal Process Oversight : Oversee the end‑to‑end subscription renewal process across a broad spectrum of customer accounts, ensuring seamless execution whether the deal is highly customized or part of a streamlined, high‑volume workflow. Develop standardized procedures and digital tools to efficiently service ...