Job Description

The Manager, Retirement Plan Solutions, is responsible for leading day-to-day service delivery and relationship management for retirement plan clients. This role manages a team of Relationship Managers (RMs) and Retirement Counselors (RCs), driving consistent client experience, plan sponsor and participant satisfaction, and retention of plan assets. The manager partners with internal stakeholders and external vendors to ensure timely execution of client deliverables, supports project work in a fast-paced environment, and helps maintain a strong risk and compliance culture within Retirement Plan Solutions (RPS). This is a hybrid role, candidates must be located in Des Moines, IA or Dallas, TX.

What You Will Do:

  • Lead and oversee the retirement plan client relationship management service model, ensuring consistent execution of service standards and timely fulfillment of client and regulatory commitments.

  • Coach, develop, and assess direct reports th...

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