Job Description
We're Hiring: Manager - Quality
Step into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success.
JOB DESCRIPTION:
Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
Participation in internal and external (client) calibration.
Handling a team of Quality Assurance Senior Executives / Executives - Creating and maintaining weekly and monthly targets
Maintaining and Improving CSAT for the process
Creating and identifying TNI's for the process
Creating action plan for the repeat defaulters and bottom quartile
Creating and presenting performance dashboards – weekly and monthly
Conducting development trainings for the QA's and process associates
Work on RCA for all...
Step into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success.
JOB DESCRIPTION:
Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
Participation in internal and external (client) calibration.
Handling a team of Quality Assurance Senior Executives / Executives - Creating and maintaining weekly and monthly targets
Maintaining and Improving CSAT for the process
Creating and identifying TNI's for the process
Creating action plan for the repeat defaulters and bottom quartile
Creating and presenting performance dashboards – weekly and monthly
Conducting development trainings for the QA's and process associates
Work on RCA for all...
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