Manager, Quality & Insights

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides best-in-class support, service, repair, replacement, and delivery worldwide. This role resides within the Customer Solutions organization and supports customer-facing solutions ranging from claims processing to technical support.

At Asurion, we foster a culture that rewards results, encourages innovation, and empowers team members to make a difference for our customers, clients, and one another. The Manager, Quality & Insights plays a critical leadership role in ensuring quality standards, programs, and insights drive exceptional customer experiences and business outcomes.

Purpose and Description

The Manager, Quality & Insights is a senior quality leader responsible for the execution, evolution, and governance of Quality programs within Customer Solutions. This ...