Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. 

As Manager, Quality Assurance, you will play a critical role in shaping how quality is measured, governed, and continuously improved across our Contact Centre operations. We are seeking a manager with experience in Contact Centre Quality Assurance, Quality Frameworks, Compliance, or Operational Excellence, who understands how customer interactions are assessed, monitored, and improved within a regulated environment. Working closely with Operations, Compliance, Legal, and Quality teams, you will translate regulatory obligations and business requirements into practical QA frameworks, scorecards, and assessment methodologies that drive both customer and compliance outcomes. 

What You'll Do | Your day to day will consist of 


  • Design, develop, and maintain Contact Centre Quality Assuranc...

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