Job Description

The Manager – Process Training is responsible for strategizing, designing, and delivering training programs that enhance the technical and domain competency of our employees in alignment with industry standards and client requirements. This role focuses on developing high-performing US healthcare operations and quality teams through robust onboarding, upskilling, and quality enhancement initiatives. The role also includes mentoring a team of trainers and collaborating with operations, quality, and HR teams.

Key Responsibilities

  • Training Strategy & Planning: Overall training planning and execution including resourcing, skilling and other performance improvements strategies. Drives the skill development programs for the team that incorporate overall business objectives. Design and implement the overall domain and technical training strategy for New Hires, Refreshers and process changes. Conduct training needs assessments in collaboration with bu...

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