Job Description
Lead analytics initiatives as a Manager at Distress Centre Calgary. This full-time role focuses on performance metrics, operational insights, and strategic decision-making to enhance service delivery.
In this permanent position, you will translate operational data into actionable insights, optimizing contact centre performance, including 211 and 988 operations. You will identify key performance metrics, design compelling narratives, and collaborate with leadership to guide decision-making. Strong analytical skills and the ability to communicate complex data are essential to drive impactful outcomes.
Key Responsibilities:
• Lead operational reporting and performance analytics
• Identify and track key operational performance metrics
• Design and present data visualizations
• Review and optimize existing data processes
• Develop performance measurement frameworks
Requirements:
• Business degree or equivalent experience preferred
• 3 to 6 years in a contact ce...
In this permanent position, you will translate operational data into actionable insights, optimizing contact centre performance, including 211 and 988 operations. You will identify key performance metrics, design compelling narratives, and collaborate with leadership to guide decision-making. Strong analytical skills and the ability to communicate complex data are essential to drive impactful outcomes.
Key Responsibilities:
• Lead operational reporting and performance analytics
• Identify and track key operational performance metrics
• Design and present data visualizations
• Review and optimize existing data processes
• Develop performance measurement frameworks
Requirements:
• Business degree or equivalent experience preferred
• 3 to 6 years in a contact ce...
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