Manager, Operations Transformation

In this position you will....

You will lead the design and implementation of key transformation programs for bolttech's contact centre and claims operations in Asia, focusing on AI and digitization as key levers.

You will be responsible for…

Operational frameworks and governance

• Define operational frameworks for key AI and digitization focused programs that can be repeatably deployed across markets
• Proactively participate in program rhythms, ensuring dependencies and risks are clearly communicated to PMO / other functions

Process design and business requirements

• Collaborate with cross functional teams to capture process maps, identify AI / digitization opportunities and define go-forward process design
• Define business requirements with local markets and drive end-to-end implementation across multiple markets
• Establish automation design principles, bot interaction guardrails, fallback...