Job Description
Job Title: Manager/Senior Manager –Assessment Operations
Location: Hyderabad
Job Summary
We are seeking a dynamic and detail-oriented Manager/Senior Manager to lead the Operations team at Firstsource Solutions. He/she will be responsible for managing a team of 80-100 people, ensuring operational efficiency, compliance with quality standards, and seamless coordination across cross-functional teams. A working knowledge of assessment workflows, academics and scoring will be beneficial.
Key Responsibilities
Location: Hyderabad
Job Summary
We are seeking a dynamic and detail-oriented Manager/Senior Manager to lead the Operations team at Firstsource Solutions. He/she will be responsible for managing a team of 80-100 people, ensuring operational efficiency, compliance with quality standards, and seamless coordination across cross-functional teams. A working knowledge of assessment workflows, academics and scoring will be beneficial.
Key Responsibilities
- Lead and manage the Assessment Operations team of 80–100 employees in India.
- Oversee day-to-day operations, ensuring high-quality and timely delivery of tasks.
- Collaborate with US counterparts to align processes, share best practices, and ensure smooth coordination across geographies.
- Drive process improvements, standar...
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