Job Description

Requirements

 Description and Requirements

The key deliverables of the role will include but will not be restricted to the details below:

Essential Functions

  • Manage teams and ensure SLAs are met.
  • Work with supervisors for process deliverables
  • Update & maintain day to day Workforce Management
  • Excellent communication skills, both verbal and written
  • Customer relationship and Stakeholder management
  • Good knowledge of MS Office – Excel & PowerPoint
  • Preparing, Reporting & Analyzing the scorecards of performance
  • Identify possible alternative solutions and select the most appropriate ones.
  • Level of subject matter expertise - as required to manage operations in a smooth & effective manner.
  • Knowledge of CMMI & Six Sigma Tools (Preferred)
  • Strong people management skills, ability to maintain high...

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