Manager Operations

Manager Operations (Sales)

• Responsible for overseeing inbound and outbound call center activities.
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Prepares and presents weekly and monthly sales reports to the Management.
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
• Experience working in multiple campaigns like Solar, Health insurance, DME, Final Expense & Medicare would be an added advantage.
• Responsible for managing and motivating the customer sales representatives to work simultaneously with them to hit KPIs and metrics.
• Identifying operational issues and suggesting possible improvements.