Manager - Operations

Key Responsibilities:
Oversee end-to-end logistics operations including receiving, put-away, storage, picking, packing, and outbound dispatch.
Manage multiple client accounts, ensuring contractual obligations and SLAs are consistently met.
Monitor and improve operational KPIs: on-time delivery, inventory accuracy, pick rate, productivity, and space utilization.
Lead and develop warehouse teams across various shifts, including supervisors and frontline staff.
Drive health, safety, and environmental (HSE) compliance, ensuring a safe and clean working environment.
Plan and allocate labor and equipment resources based on forecasted volume and activity levels.
Maintain accurate inventory control through cycle counts, audits, and reconciliation processes.
Work closely with customer service and account managers to ensure smooth communication and issue resolution and attend to and resolve customers issues promptly.
Initiate and implement cost saving projects...