Manager – Operations ( E-commerce )

About Job

Our D2C e-commerce team is looking for an Operations Manager (4–5 years experience) to own end-to-end fulfillment and delivery performance. This role will oversee the entire order-to-delivery flow – from label generation and courier allocation to picking, packing, QC, and dispatch – and drive metrics like delivery rate, OTIF (On-Time In-Full), RTO (Return-to-Origin), NDR (Non-Delivery Report), and SLA breaches. The ideal candidate will use data and automation to ensure we meet fastest EDDs, minimize returns, and continuously improve operational efficiency.

Skills & Qualification

• Experience: 4–6 years in e-commerce or retail operations/logistics management (especially D2C). Proven track record of owning order fulfillment metrics (delivery %, on-time rates, returns).
• Analytical & process skills: Strong data-analysis skills and familiarity with KPI da...