Job Description

Job Summary

Manage the operations ensuring the results of the
metrics set by the clients.

  • Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations:
  • Performance Metrics (among others):

    • - Scorecard (Client)
    - Quality
    - Adherence
    - Turn Times
    - Throughput

  • Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
  • FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.

    • Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
    - Ensures Qualfon complies with the internal metrics:
    - Manpower Utilization (Internal Productivity)
    - Attrition
    - Production (hours)
    - Others
    - Forecasts account...

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