Manager: Onboarding Support

Job Mission / Objective:

To effectively manage the centralised onboarding and quality assurance (QA) functions of the Business Support: Centralised Onboarding in the Business Shared Services Department, ensuring operational efficiency and internal and external customer satisfaction. To provide streamlined processes regarding onboarding, customer profile maintenance, customer profile data cleanup and offboarding of customers within Access Bank’s policies and procedures and South Africa’s legislations.

CUSTOMER SERVICE:

• Overall supervision and control ensuring that a high quality of service is provided
• Ensure retention of existing clients by providing excellent service
• Handle internal and external customer complaints quickly and efficiently
• Provide regular feedback on the level of service, highlighting good and positive performance and taking remedial action where necessary
• Must be well spoken and pres...