Job Description
Overview
Manager of Process ManagementAs a Manager of Network Disputes, you will lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by network participants as well as holistically analyzing all dispute arbitration cases within established service levels and applying final decisions in accordance with published Dispute Rules and Operating Rules and Procedures.
Key Responsibilities:
Team Leadership & Strategy: Manage and mentor a team of senior associates, fostering a culture of operational excellence and continuous improvement.
Cross-functional Collaboration: Partner with cross-functional teams to support dispute resolution and reconciliation
Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models. Lead
Innovation: Champion process improvements that red...
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