Job Description

Manager of Parts Knowledge Centre

Innisfil, Ontario

About the Role:


We are seeking an experienced Manager, Parts Knowledge Centre to lead our Parts Account Representatives team and support customers across Canada and the United States. This role is responsible for driving exceptional customer service, operational excellence, and business growth through effective parts support and solutions. The successful candidate will oversee daily operations, develop team members, manage key customer relationships, and collaborate with cross-functional teams to enhance the customer experience. Strong leadership skills and knowledge of heavy equipment, truck, and chassis parts are essential.

What You’ll Do:

  • Lead, coach, and develop a team of Parts Account Representatives to achieve performance and service goals.

  • Foster a positive, collaborative, and customer-focused team culture.

  • Serve a...

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