Manager - Network Operations & Support

Interlock with IRU partner and internal circle teams to ensure that agreed SLA targets are meet

Interlock with Partners to collaborate and work out improvement plans and track actions for closure

Despute resolution with partners for inventory/Payments

For new IRU fiber inventory, validation of inventory in terms of quality

Ensure new inventory is updated in GIS

Handling customer escalations

Monthly IRU fiber performance report publish

Monthly IRU fiber penalty calculation and publish to partner and get sign off from partners on applicable penalty

Drive network/process improvement projects

Drive for fiber loss improvement for IRU as well as built network

Skills Required
Performance Optimization, Inventory Management, Performance Management, Customer Engagement, Network Performance, Sla, service level agreement , Vendor Management, Network Operations