Job Description

Job Functions

, Essential Duties and Responsibilities

Leadership & Management

  • Directly manage and mentor CRM Administration team members, providing coaching, performance feedback, and professional development opportunities.
  • Set team goals, prioritize tasks, and allocate resources to ensure timely delivery of projects and support requests for both Microsoft Dynamics CRM and Salesforce Service Cloud.
  • Foster a collaborative, high-performing team culture aligned with organizational values.
  • CRM Administration
  • Oversee daily monitoring, troubleshooting, and performance analysis of Microsoft Dynamics CRM and Salesforce Service Cloud.
  • Manage security, configuration, user support, and training for both platforms.
  • Execute design tasks and collaborate with stakeholders to drive product increments and enhancements.
  • Identify and implement product improvement opportunities to increase efficiency, productivity, and end-user adopti...

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