Manager Mortgage Operations

Requisition ID:

Employee Referral Program – Potential Reward: $0.00

Purpose

Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manages the quality and efficiency of unit operations and processing by:
  • Completing all required management reviews, tracking results, and effectively resolving issues.
  • Leading the day‑to‑day oversight of workloads, staffing & unexpected issues to ensure stability of processing.
  • Proactively managing workloads and staf...