Manager, IT Support

GENERAL SUMMARY

We are looking for a skilled and motivated IT Support Manager based in India to manage and oversee our IT support operations. This role involves managing a team of support technicians in India, ensuring timely and effective resolution of technical issues, and collaborating closely with our US-based IT team. The ideal candidate will have strong leadership capabilities, a customer-first mindset, and a solid technical foundation.

ORGANIZATIONAL RELATIONSHIP

Under the general supervision of the Senior Manager, IT Support, the IT Support Manager works closely with the IT Operations team to prioritize and resolve end-user, server, and network problems. The IT Support Manager, along with their team, serves as the initial contact for all associates with inquiries or issues regarding their hardware or software usage.

DUTIES & RESPONSIBILITIES

•Acknowledge receipt of end-user issues forwarded for IT Support and follow u...