Manager, IT Site Operations

Role Overview
The Site Manager, IT Ops will play an active leadership role in a variety of contexts, from people management and technical guidance to incident management.

Specific Duties And Responsibilities

• Manages the NQX PH IT support and delivery portfolio in the Philippines (depends on which site to manage).
• Oversee the support and maintenance of all site IT infrastructure, processes, personnel and business continuity of critical technology services.
• Develops IT knowledge within NQX PH, particularly in the IT support, superusers and SME teams.
• Assists with Senior Manager, IT Operations, IT Director and VP with IT process and strategy development, responding to technology and business changes.
• Develop and Improve strategy to improve IT Service delivery
• Responsible for the management of IT assets, both onsite and work from home equipment.
• Enforces excellence in service delivery, while ensuring maximum iss...