Job Description
Manager, IT Service Delivery
Job Description – IT Service Management (ITSM) Manager
Role Purpose
The IT Service Management (ITSM) Manager is responsible for establishing, managing, and continuously improving IT service management processes to deliver stable, compliant, and consistent BAU operations. The roles ensure that IT services are being delivered in alignment with business needs, regulatory requirements, and established process frameworks.
Key Responsibilities
1. Manage ITSM (ITIL) Framework
Support management to manage core ITIL Framework and ITSM service lifecycle :
2. ITIL Process
Change Management
Problem Management
Demand Management
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