Job Description

Job Description

:

The role requires building relationships with business and IT delivery partners and working closely with Account Managers to understand the business drivers and emerging needs for the respective accounts. This includes, identifying IT work, identifying resource requirements for baseline operational work (onshore/offshore), testing, training, and documentation. The Support Manager will work closely with Business Analysts and Developers to ensure that the support is delivered efficiently and cost effectively while still maintaining IT governance practices on DE, Architecture Review, Business Continuity, Disaster Recovery, and SOX compliance.


What will you do?

  • Provide guidance to the Business Partners where their plans involve information technology. Maintain effective communication channels with the Business Partners and Account management areas as well as other internal teams within Application Operations and Services
  • Manage th...

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