Job Description
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Job Description:
We are seeking a Remote Manager, IT Operations to oversee the organization's internal technology environment supporting U.S. operations. This role is responsible for IT governance, platform administration, vendor management, cybersecurity coordination, and oversight of a Tier 1/2 support team serving 200+ users.
Responsibilities:
Own the IT roadmap, policies, and operational governance
Manage core platforms: Google Workspace, Slack workflows, and RingCentral
Coordinate with external MSP handling AWS infrastructure and cybersecurity
Oversee device lifecycle management (Windows and Chromebooks)
Lead Tier 1/2 support team (access, onboarding/offboarding, troubleshooting)
Ensure SLA compliance and vendor accountability
Drive cybersecurity initiatives, including vulnerability testing and phishing awareness
Improve operational efficiency and reduce recurring tickets
Qualifications:
5–...
Please complete the screening form:
Job Description:
We are seeking a Remote Manager, IT Operations to oversee the organization's internal technology environment supporting U.S. operations. This role is responsible for IT governance, platform administration, vendor management, cybersecurity coordination, and oversight of a Tier 1/2 support team serving 200+ users.
Responsibilities:
Own the IT roadmap, policies, and operational governance
Manage core platforms: Google Workspace, Slack workflows, and RingCentral
Coordinate with external MSP handling AWS infrastructure and cybersecurity
Oversee device lifecycle management (Windows and Chromebooks)
Lead Tier 1/2 support team (access, onboarding/offboarding, troubleshooting)
Ensure SLA compliance and vendor accountability
Drive cybersecurity initiatives, including vulnerability testing and phishing awareness
Improve operational efficiency and reduce recurring tickets
Qualifications:
5–...
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