Manager - IT Operations

Job Description:

Job Summary

Reporting to the Sr. Director, IT Operations Services will manage a team of deskside support specialists and who provide company-wide user support, moves, adds, changes, desktop and mobile hardware and software deployment. Ensure that networks, telephony, Internet and Intranet services, computer operations and system monitoring are resilient, reliable and operational. Responsible for ensuring staff is meeting and exceeding expectations regarding performance, and that standards and processes are followed to provide effective customer service and meet requirements. Effectively interacting with stakeholders, end users, and other technical resources to manage business expectations while troubleshooting day-to-day end user issues and provide support to clients.

Salary Range: $92,700-$108,000

Essential Duties and Responsibilities

Safety:

• Supervise Desktop S...