Job Description
Position Title
Manager, IT (Information Technology) Implementation – Bell Canada
About the Role
At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play. This role is part of the vision to accelerate our AI‑powered contact center experiences and to lead the end‑to‑end design and delivery of core Virtual Assistant capabilities across brands.
Key Responsibilities
- Lead end‑to‑end design and delivery of core Virtual Assistant capabilities across brands.
- Translate business needs into clear technical requirements, user stories, and product roadmaps.
- Collaborate with engineering, NLU, design, analytics, and external vendor teams to deliver enhancements and resolve issues.
- Oversee quality assurance, testing, and production validation to ensure stable and reliable customer experiences.
Ready to Apply?
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