Manager, Implementation

Position Summary

As the Manager, Implementation you will have full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase, while maintaining responsibility for complete execution of the roll-out within the allotted implementation timeframe. You’ll own and manage complex implementations, facilitate strategic consultative customer conversations, and collaborate cross-functionally to set up customers for long-term success from Sales to Customer Success. You are responsible for the end-to-end implementation and deployment methodology, ensuring projects stay on track; customers realize value quickly, and delivery scales effectively as the business grows.

In this role, you coach and develop a team of Implementation Consultants, continuously improve delivery processes, and apply formal service management and project delivery frameworks (eg ITIL, PMP, structured deployment models) to drive operational excellence. Y...