Job Description
Job Title:
Manager II, QualityJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibilities
Team Leadership & Management:Lead, manage, and mentor a team of Quality Analysts and QA Leads, providing coaching and development to ensure consistent and strong quality performance.
Quality System Implementation:Develop, implement, and drive quality management systems (QMS) and processes to ensure compliance with client and industry standards.
Performance Analysis & Improvement:Analyze quality and performance trends, aggregate audit findings, and provide actionable insight...
Ready to Apply?
Take the next step in your AI career. Submit your application to Concentrix today.
Submit Application