Manager I, Real Time Management

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

• Responsible for managing service level for the supporting Line of Business.
• Effective Real time Monitoring, to cater to client requirement.
• Create reports to help management take important decisions and provide insights to performance trend of the business.
• Proactive in client communications and manage ad-hoc requirements efficiently. Own WFM metrics and provide necessary analysis on them. Learn real-time and reporting tools for WFM.
• Experience in Workforce Management and deliver optimum performance.
• Supervis...