Manager I Quality

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Manage Call Quality & Client related KPI's
• Evaluating effectiveness of TQ interventions
• Create and maximize relationships with client partners
• Strengthening Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental...