Manager, GBSC P&C Operations

The GBSC (Global Business Services Center) People and Capabilities (PC) Operations team is looking for a Manager to drive our customer experience strategy forward through continuous innovation and problem-solving. We're seeking an individual who is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses a strong entrepreneurial mindset.

Our team members are strategically located across the globe to provide superior customer service to our employees, ensuring alignment with diverse time zones and language differences.

This position is crucial for delivering comprehensive PC support to all employees across various functional areas, consistently ensuring a high degree of customer satisfaction, expertise, and timeliness. This includes first-contact case resolution using our Knowledgebase and a solid understanding of PC policies and programs. You'll be accountable for providing exceptional first-line support and an outstandin...