Job Description
Join Alberta Blue Cross® as the Manager of Case Management Coordinators, driving effective claims management while ensuring superior customer support. Enjoy a flexible work environment based in Alberta.
As the leader of the Case Management Coordinators team, you will ensure accurate claim processing and exceptional service for plan members. This role focuses on developing your team's skills while actively identifying process improvements. You will provide coaching and monitor team performance to drive results and nurture a culture of innovation and excellence.
Key Responsibilities:
• Lead daily operations of the coordinators team efficiently
• Build a stable team with a focus on customer experience
• Act on process enhancement opportunities for service excellence
• Support performance development and complex claims handling
• Engage with customers to drive business retention and growth
Requirements:
• Required post-secondary education; experience in group ins...
As the leader of the Case Management Coordinators team, you will ensure accurate claim processing and exceptional service for plan members. This role focuses on developing your team's skills while actively identifying process improvements. You will provide coaching and monitor team performance to drive results and nurture a culture of innovation and excellence.
Key Responsibilities:
• Lead daily operations of the coordinators team efficiently
• Build a stable team with a focus on customer experience
• Act on process enhancement opportunities for service excellence
• Support performance development and complex claims handling
• Engage with customers to drive business retention and growth
Requirements:
• Required post-secondary education; experience in group ins...
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