Manager Field Service Delivery

Description and Requirements This role is part of Lenovo's Services organization and is responsible for managing field service delivery operations in the East India region. The Service Delivery Manager will lead operational performance with Authorized Service Partners (ASPs), drive customer experience improvements, and support Lenovo's post-sales services strategy across the Personal Computing and Smart Devices (PCSD) segment.The position requires strong coordination with sales teams, partners, and cross-functional stakeholders to ensure alignment with organizational objectives and to foster continuous improvement in service delivery standards.Key Responsibilities:Drive daily operations of field service delivery through close collaboration with ASPs in the assigned region.Ensure adherence to key performance indicators including: End-to-End Cycle Time (ECT) for open work ordersCustomer Experience (CX) metrics, especially Top 3 Box (T3B) scoresRepeat repair rates and service qualitySpare...