Job Description
Job Description:
Key Responsibilities
ServiceNow ITSM Development
Configure, customize, and enhance ITSM modules: Incident, Problem, Change, Request CMDB & Discovery Knowledge & Service Catalog SLAs, UI Policies, Client/Server Scripts Build workflows and automation using Flow Designer, business rules, Script Includes, UI Actions, and ACLs. Develop service catalog items, record producers, and fulfillment workflows. Create dashboards, Performance Analytics metrics, and ITSM reporting. ServiceNow SPM (Strategic Portfolio Management) Development
Develop and configure SPM capabilities across: Project Portfolio Management (PPM) Demand Management Project/Agile Management Resource Management Roadmapping & Portfolio Planning Time Cards & Financial Planning (if applicable) Impl...
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