Job Description

About VOIS

About this role


We are seeking an Engineer for Unified Comms 2nd Line Operations to support Cisco Unified communications services and Voice over IP solutions for global enterprise customers. This role is crucial in ensuring the overall availability of the Voice platform. The position offers opportunities for professional growth, potentially advancing from a 2nd line support engineer to a Subject Matter Expert (SME).

What you will do


  • Provide end-to-end 2nd line technical incident support for Unified communications services.
  • Offer input for planning, assessment, and implementation of change requests.
  • Resolve reported incidents within service level agreements.
  • Request and manage vendor support activities.
  • On-board new customers on the production environment through changes, testing, and updates into the inventory database.
  • Manage technical s...

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