Manager, End User Operations (Mississauga)

Manager, End User Operations

We are looking for an experienced IT leader to manage end‑user operations, ensuring efficient service delivery, vendor coordination, and compliance across multiple locations.

Responsibilities

• Lead the IT end‑user operations team, ensuring timely ticket resolution, effective escalation, and high user satisfaction.
• Deliver exceptional white‑glove support to executive leadership, exceeding expectations in responsiveness and issue resolution.
• Continuously enhance the field support model and implement scalable processes to improve service delivery and the end‑user experience.
• Design and lead enterprise‑wide computer deployment initiatives, ensuring seamless rollout, configuration, and user onboarding.
• Monitor and report on vendor and partner performance against KPIs and SLAs, driving accountability and service quality.
• Analyze SLA and KPI trends to identify improvement opportunities...