Manager, CXA Analytics

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Job Summary:

The Analytics Manager (IC) will be responsible for building and designing reporting dashboards, performing advanced analysis, managing projects, conducting root cause analysis, evaluating calls, scrubbing data, managing stakeholders, mining insights and storytelling, improving processes, and mentoring analytics specialists.

Responsibilities:

• Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance
• Utilizes tools such as Excel, Power BI, Tableau or other tools to analyze qualitative and quantitative data
• Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers
• Design and build business intelligence ...